Terms of Service
These terms are the agreement between you and Mercury11 LLC (Mercury11, we, us) for use of mercury11.com and the Mercury11 application (the Service). By creating an account, connecting a source, uploading a file, or using the Service, you agree to them. If you are using the Service for a business, you are agreeing on that business’s behalf and confirming you are allowed to.
What the Service does
Mercury11 reads data from the business tools you connect or the files you upload, looks for places where they disagree or change, asks you about those, stores your answers as rules, and answers questions from you and your team using that data and those rules. Connections are read-only. The Service does not create, change or delete anything in the systems you connect.
Your account
- You must be 18 or older and give accurate information when you sign up.
- You are responsible for keeping your password private and for everything done under your login.
- A business account has roles. Admins control who is in the business, who can connect sources, and who can answer questions or write rules. The business is responsible for the people it invites.
- Tell us right away at security@mercury11.com if you think your account has been compromised.
Your data
You own the data you connect or upload and the rules and answers you give us. You give us permission to read, store and process it only to provide the Service to you, as described in our Privacy Policy. You confirm that you are allowed to connect each source and that doing so does not break your agreement with that vendor. We do not train models on your data, sell it, or write it back into your systems.
You can disconnect any source, export your rules and answers, and close your account at any time. Disconnected source data is deleted, not archived. When you close your account, everything in it is deleted.
Trials, plans and payment
- New accounts get a 14-day free trial. You can use the Service fully during the trial. If you do not choose a plan by the end of it, the account goes read-only until you do; nothing is deleted for 30 days.
- Plans are billed monthly in advance, per business, not per person. Prices are on the pricing page and may change with 30 days’ notice; a change takes effect at your next billing date.
- Payments are handled by Stripe. By providing a payment method you authorize us to charge it for your plan each month.
- You can cancel at any time from Settings. Cancellation stops the next charge; the current month is not refunded. We do not offer refunds for partial months except where the law requires it.
- Usage is subject to fair use. If a business’s use is far outside normal levels in a way that affects the Service for others, we will contact you before doing anything about it.
Acceptable use
Do not use the Service to break the law, to access data you are not entitled to, to probe or overload our systems, to reverse engineer the Service, or to build a competing product from it. Do not connect a source using someone else’s credentials without their permission. We can suspend an account that does any of these, and we will tell you why.
Answers are information, not advice
The Service answers questions using your data, your rules, and a language model. Answers can be wrong, especially when a source is incomplete or a rule is out of date, and every answer shows the sources and rules it used so you can check. Answers are not accounting, tax, legal or financial advice, and you should not make a decision that matters without confirming the numbers with the system of record and, where appropriate, a professional.
Availability and changes
We work to keep the Service available and will give notice of planned maintenance where we can. The Service depends on the vendors you connect; if a vendor changes or withdraws access, a source may stop working through no fault of ours, and we will tell you what we know. We may change or retire features. If we retire something you rely on, we will give at least 30 days’ notice.
Our responsibility to you
The Service is provided as is. To the extent the law allows, we do not make promises beyond what is written here, and we are not liable for indirect, incidental or consequential losses, or for losses arising from decisions made on the basis of an answer. Our total liability to you for any claim in a 12-month period is limited to the amount you paid us in that period. Nothing here limits liability that cannot be limited by law.
Ending the agreement
You can end it by closing your account. We can end it if you break these terms, if you do not pay, or if we stop offering the Service, in which case we will give at least 60 days’ notice and time to export your data. Sections about your data, liability and governing law survive the end of the agreement.
Governing law
These terms are governed by the laws of the State of Colorado, USA, and any dispute will be heard in the state or federal courts in Douglas County, Colorado. Before either of us goes to court, we agree to try to resolve the dispute by talking first.
Changes to these terms
We may update these terms. If a change matters, we will email account holders at least 14 days before it takes effect. Continuing to use the Service after that date means you accept the change.
Contact
Mercury11 LLC
Lone Tree, Colorado, USA
legal@mercury11.com